This Privacy Policy explains how personal data and other information may be collected, used, disclosed, stored, protected, and otherwise handled when this website is accessed or used, or when any order, inquiry, registration, subscription, or other interaction takes place through this website. By using this website, submitting information, creating an account, placing an order, subscribing to updates, or otherwise interacting with this website, you acknowledge and accept the practices described in this Privacy Policy.

1. General
This Privacy Policy applies to personal data and other information collected through this website and through related communications, transactions, customer service interactions, and other lawful business activities connected to this website.

Reasonable steps may be taken to ensure that personal data is handled in accordance with applicable privacy and data protection requirements. However, by using this website, you acknowledge that no method of transmission over the internet or method of electronic storage is completely secure.

2. Types of Information Collected
The following types of information may be collected, used, stored, or processed where applicable:

  • name;

  • billing address;

  • shipping address;

  • email address;

  • phone number;

  • account login details;

  • order and transaction details;

  • payment-related information;

  • communication history;

  • product preferences;

  • browsing activity on this website;

  • device information;

  • IP address;

  • browser type;

  • cookies and similar tracking data;

  • any other information voluntarily submitted through forms, account registration, checkout, subscriptions, reviews, support requests, or other interactions.

3. How Information Is Collected
Information may be collected through various means, including:

  • when an account is created;

  • when an order is placed;

  • when a form is submitted;

  • when emails or messages are sent;

  • when newsletters or promotional updates are subscribed to;

  • when reviews, comments, or feedback are submitted;

  • when this website is browsed or interacted with;

  • through cookies, analytics tools, and similar technologies;

  • from payment providers, delivery partners, service providers, or other parties involved in fulfilling services or transactions;

  • from publicly available sources where permitted by law.

4. Purpose of Collection and Use
Information may be collected, used, disclosed, stored, and processed for purposes including:

  • creating and managing user accounts;

  • processing and fulfilling orders;

  • verifying payments;

  • arranging shipping and delivery;

  • providing customer service and support;

  • responding to inquiries, complaints, or requests;

  • improving website performance, security, and user experience;

  • conducting internal administration and record keeping;

  • sending service-related notices and transaction updates;

  • sending marketing, promotional, or newsletter communications where permitted;

  • detecting, preventing, or investigating fraud, abuse, unauthorized activity, or security incidents;

  • complying with legal, regulatory, tax, audit, reporting, dispute resolution, or enforcement requirements;

  • enforcing website policies, terms, and other legal rights;

  • carrying out any other purpose reasonably related to the operation of this website and its services.

5. Payment Information
Payment transactions may be processed through third-party payment gateways, banks, financial institutions, or payment service providers.

Full payment card information may not be stored directly on this website where third-party payment processors are used. Payment information submitted during checkout may be collected and processed by the relevant payment provider in accordance with its own privacy and security practices.

No responsibility is accepted for the privacy, security, or data handling practices of third-party payment providers.

6. Cookies and Tracking Technologies
This website may use cookies, pixels, tags, scripts, analytics tools, and similar tracking technologies to improve functionality, remember preferences, understand website traffic, measure campaign performance, and enhance user experience.

These technologies may collect information such as browser type, device type, pages visited, time spent on pages, referral sources, approximate location, and interaction behaviour.

Browser settings may allow cookies to be blocked, limited, or deleted. However, doing so may affect the functionality or performance of this website.

7. Disclosure of Information
Personal data and other information may be disclosed, shared, or transferred where reasonably necessary to:

  • payment service providers;

  • courier, shipping, logistics, and fulfilment providers;

  • website hosting providers and technical service providers;

  • customer support providers;

  • marketing, analytics, or communication service providers;

  • professional advisers, auditors, insurers, or consultants;

  • law enforcement agencies, regulators, government authorities, courts, tribunals, or other parties where disclosure is required or permitted by law;

  • related parties, successors, acquirers, or business partners in connection with a restructuring, sale, merger, acquisition, financing, or transfer of business assets.

Information will not be sold to third parties as a standalone product unless otherwise disclosed and lawfully permitted.

8. International Transfer of Information
Where necessary for website operation, storage, analytics, marketing, support, payment processing, hosting, or fulfilment, information may be stored or processed in jurisdictions outside Malaysia.

By using this website and providing personal data, you acknowledge and accept that information may be transferred to, stored in, or processed in countries that may have different data protection standards from Malaysia, subject to reasonable steps being taken where required.

9. Data Retention
Personal data and related information may be retained for as long as reasonably necessary for the purposes set out in this Privacy Policy, including for transaction records, customer service, legal compliance, tax, dispute handling, fraud prevention, audit, enforcement, and operational needs.

When information is no longer reasonably required, steps may be taken to delete, destroy, anonymise, or securely store it in accordance with applicable requirements and operational practices.

10. Security Measures
Reasonable administrative, technical, and organisational measures may be used to protect personal data against accidental or unlawful loss, misuse, unauthorized access, alteration, disclosure, or destruction.

However, no system, server, website, software, network, or electronic transmission can be guaranteed to be fully secure. You are responsible for keeping account login details and passwords confidential.

11. User Rights and Choices
Subject to applicable law, you may have the right to:

  • request access to personal data;

  • request correction or update of inaccurate personal data;

  • request withdrawal of consent in certain circumstances;

  • request limitation or cessation of certain uses of personal data;

  • opt out of marketing communications;

  • request deletion where legally and operationally appropriate.

Any such request may be subject to identity verification, legal limitations, administrative requirements, and any lawful exceptions.

Marketing emails may usually be stopped by using the unsubscribe option included in the communication, where applicable.

12. Third-Party Websites and Services
This website may contain links to third-party websites, plugins, applications, marketplaces, payment platforms, courier portals, or social media services.

No responsibility is accepted for the privacy, content, security, or data handling practices of third-party websites or services. Your use of such third-party platforms is at your own risk and may be subject to separate privacy policies and terms.

13. Children’s Privacy
This website is not intended to knowingly collect personal data from children without appropriate consent where such consent is required.

If information relating to a minor has been submitted without proper authority, appropriate steps may be taken to remove or restrict such information where required and where reasonably possible.

14. Marketing Communications
Where permitted by law, contact information may be used to send newsletters, promotional messages, campaign materials, product updates, abandoned cart reminders, service announcements, or other communications relating to this website, its products, or its services.

You may opt out of non-essential marketing communications at any time through available unsubscribe tools or other reasonable means provided.

Operational emails, transaction notices, account-related messages, policy updates, and legal notices may still be sent where necessary.

15. Compliance With Law
Personal data and related information may be collected, used, retained, or disclosed where necessary to comply with applicable law, lawful requests, court orders, regulatory obligations, tax requirements, enforcement actions, dispute resolution processes, or to protect legal rights, safety, property, systems, customers, or the public.

16. Changes to This Privacy Policy
This Privacy Policy may be amended, revised, updated, or replaced at any time by posting the updated version on this website.

Your continued use of this website after any such update constitutes your acceptance of the revised Privacy Policy.

17. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with this Privacy Policy shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

18. Severability
If any provision of this Privacy Policy is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.