This Shipping Policy explains how orders are processed, shipped, and delivered when purchases are made through this website. By placing an order through this website, you agree to this Shipping Policy together with the Terms and Conditions and any other applicable policies published on this website.

1. Order Processing
Orders are generally processed after successful payment has been received and verified.

Order processing time may vary depending on product availability, order volume, public holidays, weekends, payment verification, and operational requirements.

Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.

The right is reserved to delay processing, hold, or cancel any order where necessary, including in cases involving inaccurate information, payment issues, stock issues, suspected fraud, or other operational reasons.

2. Shipping Coverage
Shipping services may be offered within Malaysia and, where stated on this website, to selected international destinations.

The availability of shipping to any location may change at any time without prior notice.

Certain products may have shipping restrictions based on size, weight, regulations, courier service limitations, or destination coverage.

3. Shipping Charges
Shipping fees, where applicable, will be shown at checkout or otherwise stated on this website before the order is confirmed.

Shipping charges may vary based on delivery location, parcel weight, parcel size, item quantity, courier rates, promotional offers, or special handling requirements.

Any customs duties, import taxes, clearance fees, or similar charges for international orders shall be borne by the customer unless otherwise stated.

4. Delivery Timeframe
Estimated delivery timeframes provided on this website are for general reference only and are not guaranteed.

Actual delivery times may vary depending on courier service performance, destination, weather, public holidays, customs clearance, remote area access, failed delivery attempts, peak periods, or circumstances beyond reasonable control.

Any delivery date or timeline provided is an estimate only and shall not be treated as a strict guarantee.

5. Delivery Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address, contact number, and recipient details at the time of order.

No responsibility is accepted for delivery failure, delay, loss, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If an order is returned, delayed, or undeliverable due to incorrect information, redelivery may be subject to additional charges.

6. Courier and Delivery Attempts
Orders may be shipped using third-party courier or logistics providers selected based on operational needs.

Delivery may be subject to the courier’s own procedures, schedules, and policies, including delivery attempt limits, signature requirements, safe drop practices, collection arrangements, or redirection restrictions.

If delivery cannot be completed after the courier’s delivery attempts, the parcel may be returned, held, disposed of, or require self-collection, depending on the courier’s policy.

Any additional shipping, storage, handling, or redelivery cost arising from failed delivery attempts may be charged to the customer where applicable.

7. Order Tracking
Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking updates depend on the courier system and may not update immediately or in real time.

No guarantee is given that tracking information will always be available, accurate, or current.

8. Delays
Shipping and delivery delays may occur for reasons beyond reasonable control, including but not limited to:

  • courier service disruptions;

  • weather conditions;

  • public holidays or festive periods;

  • customs inspections or clearance;

  • incorrect delivery details;

  • failed delivery attempts;

  • remote or restricted delivery areas;

  • stock shortages;

  • system interruptions;

  • force majeure events.

No liability shall arise from any delay in shipment or delivery caused by such circumstances.

9. Risk and Delivery Completion
Risk of loss or damage to the goods shall generally pass to the customer upon delivery to the address stated in the order, unless otherwise required by applicable law.

Delivery shall be deemed completed when the order is delivered to the provided address, received by the recipient, accepted by any person present at the delivery location, placed in a mailbox, reception area, guardhouse, parcel locker, or safe place, or otherwise marked by the courier as delivered in accordance with its procedures.

Customers are encouraged to ensure that someone is available to receive the parcel where necessary.

10. Missing, Lost, or Damaged Parcels
If a parcel is missing, lost, damaged, or received in an incorrect condition, notification should be made as soon as reasonably possible after delivery or the expected delivery date.

Any investigation into a missing, lost, or damaged parcel may be subject to the courier’s investigation process, supporting documents, claim deadlines, and verification requirements.

Replacement, refund, or other resolution, if any, will be subject to the outcome of the review, the courier’s findings, stock availability, and the applicable refund, return, or replacement policy.

No guarantee is made that claims for delayed, lost, or damaged parcels will always be approved.

11. Partial Shipment
Where an order contains multiple items, the right is reserved to ship the items separately based on stock availability, warehouse location, operational convenience, or product readiness.

In such cases, deliveries may arrive in separate parcels and at different times.

12. Failed Delivery and Returned Parcels
If a parcel is returned due to failed delivery, refusal to accept, unclaimed status, incorrect address, or inability to contact the recipient, the right is reserved to:

  • charge additional shipping or handling fees for redelivery;

  • cancel the order less any applicable shipping, handling, return, or administrative costs;

  • withhold refund until the parcel is successfully returned and inspected, where applicable.

Original shipping charges may be non-refundable unless otherwise required by law.

13. International Shipping
For international orders, customers are responsible for ensuring that the ordered items are permitted for import into the destination country.

No responsibility is accepted for customs delay, seizure, rejection, confiscation, import restriction, refusal of entry, or additional duties, taxes, or charges imposed by the destination country.

If an international parcel is returned, destroyed, or held by customs or the courier, any refund or redelivery shall be subject to the outcome of the case and any costs incurred.

14. Incorrect or Incomplete Orders
If the item received does not match the order placed, notification should be made within a reasonable time after delivery.

Any resolution, including replacement, exchange, refund, or credit, will be subject to review, stock availability, and the applicable return or refund policy.

15. Changes to Shipping Policy
This Shipping Policy may be amended, revised, updated, or replaced at any time by posting the updated version on this website.

Continued use of this website and continued placement of orders after such changes are posted constitute acceptance of the revised Shipping Policy.

16. Governing Law
This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with this Shipping Policy shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

17. Severability
If any provision of this Shipping Policy is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.